How to Manage Direct Share Replies

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Be sure to brush up on the basics of sharing by learning How to Use A Share Link.

Direct share replies are email replies from recipients who have received a direct share link to a microapp from you. You have the ability to manage where these replies will go from the share modal.

How do I make sure I receive replies to direct share links I send?

1. Select the share icon below a microapp to open the share modal

You will see an option in the share modal to Allow direct replies to my email.

This option is preselected by default under the Direct tab.

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2. Enter an email and/or message to send your direct share link

3. Hit Send email

Recipients will see the following From and Reply-to email details displayed:

  • [Tiled user's name] via [account name]
  • [Tiled user's email]

(i.e., Jane via Tiled <Jane@tiled.co>)

Note: Direct replies will be sent to the email listed in your profile. 

How do I make sure I do not receive replies to direct share links I sent?

1. When sharing a microapp, deselect the option in the share modal to Allow direct replies to my email

2. Enter an email and/or message to send your direct share link

3. Hit Send email

  • Recipients will see the following From and Reply-to email details displayed:

    • [Tiled user's name] via [account name]
    • [account reply-to email]

    (i.e., Jane via Tiled <hello@tiled.co>)

How do I make sure direct replies go to the Account Settings reply-to email? 

1. Make sure your company account has the reply-to email address configured in Account Settings

2. Deselect the Allow direct replies to my email option

3. Hit Send email

Replies will be directed to the email configured in the reply-to Email address field in Account Settings

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Note: In this scenario, Admins who do not have the reply-to 'Email address' field configured, will have replies sent to a Tiled no-reply inbox.

 

 

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