Viewing microapps on mobile browser FAQs

Follow

What happens when I am viewing a microapp on a mobile browser and rotate?

If you are viewing a microapp and decide to rotate your device, you will stay where you left off in your microapp. You may see a banner asking you to refresh for a more optimal experience if there is a better adaptive format based on the size and position of your device. You will not experience the browser refresh or your microapp reload automatically.

How can I make sure I am receiving the most optimal adaptive format created when I rotate my device? 

Our microapps know when the device position has changed as well as if there is a more optimal adaptive format. We will also display a banner to you, asking if you would like to load a more optimal version of the microapp. This way we don't disrupt your experience.

What can I do if I see the reload banner?

You can dismiss the prompt and not have the microapp reload or the page refresh. 
You can manually refresh the browser.

What can I expect when rotating in my device in the middle of a video?

You will experience the video continue to play. You will also see the same banner displayed if there is a more optimal adaptive format.

What can I expect when rotating my device in the middle of a video in fullscreen mode?

You will experience the video continue to play in fullscreen. After exiting fullscreen, if there is a more optimal adaptive format, you will see the banner display.

What happens if I rotates again without interacting with the banner?

If you rotate back without interacting with the banner and you are already in the most optimal adaptive format, the banner will disappear.

 

0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.