---
title: Manage Direct Share Replies
description: Direct Share replies are email replies from recipients who have received a direct share link to a microapp from you. You have the ability to manage where these replies will go from the share modal. Be
---

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# Manage Direct Share Replies

## When you send a microapp with a Direct Share link, Tiled emails it to the recipient on your behalf — and they can reply to that email. A single option in the share form decides where those replies go: to you, or to your organization’s reply-to address.

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Direct Share replies are email replies sent by recipients who received a Direct Share link to a microapp from you. You can control where those replies go directly from the share modal.

Be sure to brush up on the basics of sharing by learning [how to use a Direct Share Link](https://tiled-4720090.hs-sites.com/direct-share-links).

### **Where Replies Go**

The Allow direct replies to my email option is selected by default. There are three possible outcomes:

| **Option** | **Reply-to shown to recipient** | **Where replies land** |
| --- | --- | --- |
| **Selected (default)** | Your email | Your inbox — the email in your user profile. |
| **Not selected, account reply-to set** | Your organization’s reply-to address | Your organization’s reply-to inbox. |
| **Not selected, account reply-to not set** | A Tiled no-reply address | A no-reply inbox. Nobody receives these replies. |

[![Direct Share Replies Callouts-01-where-replies-goes](https://support.tiled.co/hs-fs/hubfs/Direct%20Share%20Replies%20Callouts-01-where-replies-goes.png?width=670&height=431&name=Direct%20Share%20Replies%20Callouts-01-where-replies-goes.png)](https://support.tiled.co/hubfs/Direct%20Share%20Replies%20Callouts-01-where-replies-goes.png)

### **How do I make sure I receive replies to direct share links I send?**

1. Select the share icon below a microapp to open the share modal. You will see an option in the Direct share modal to **Allow direct replies to my email**. This option is preselected by default.
2. Enter an email and/or message to send your direct share link to.
3. **Send email.**

Recipients will see the following From and Reply-to email details:

- **From:** \[*Tiled user's name*\] via \[*account name*\]
- **Reply-to:** \[*Tiled user's email*\]

(e.g., Jane via Tiled \<Jane@tiled.co\>)

| **Heads Up:** Before you or your team turn the option off, make sure an Account Admin has set the reply-to address in Account Settings → General. Without it, replies go to a no-reply inbox and can’t be recovered. |
| --- |

### **What the Recipient Sees**

The From name always shows your name and your account name. Only the Reply-to address changes.

### **With Allow direct replies to my email selected**

From: \[Your name\] via \[account name\]

Reply-to: \[Your email\]

For example: Jane via Tiled \<jane@tiled.co\>

### **With it not selected**

From: \[Your name\] via \[account name\]

Reply-to: \[Account reply-to email\]

For example: Jane via Tiled \<hello@tiled.co\>

[![Direct Share Replies Callouts-02-what-the-recipients-sees](https://support.tiled.co/hs-fs/hubfs/Direct%20Share%20Replies%20Callouts-02-what-the-recipients-sees.png?width=670&height=431&name=Direct%20Share%20Replies%20Callouts-02-what-the-recipients-sees.png)](https://support.tiled.co/hubfs/Direct%20Share%20Replies%20Callouts-02-what-the-recipients-sees.png)

| **Pro Tip:** Because the From name still carries your name either way, recipients see the email as coming from you even when replies route to a shared inbox — a personal sender with a monitored reply address. |
| --- |

### **Receiving Replies Yourself**

1\. **Open the share form** — select the share icon below a microapp and choose Direct.

2\. **Leave Allow direct replies to my email selected** — it’s on by default.

3\. **Enter the recipient** — and a message if you want one.

4\. **Send** — the email.

Replies go to the email in your user profile. To check it, open your profile and look under Profile.

### **[![Direct Share Replies Callouts-03-receive-replies-yourself](https://support.tiled.co/hs-fs/hubfs/Direct%20Share%20Replies%20Callouts-03-receive-replies-yourself.png?width=670&height=431&name=Direct%20Share%20Replies%20Callouts-03-receive-replies-yourself.png)](https://support.tiled.co/hubfs/Direct%20Share%20Replies%20Callouts-03-receive-replies-yourself.png)**

### **Sending Replies to Your Organization’s Address**

1\. **Confirm the reply-to address is set** — an Account Admin sets it in Account Settings → General (see below).

2\. **Open the share form** — and choose Direct.

3\. **Deselect Allow direct replies to my email** — replies now go to the organization’s address.

4\. **Enter the recipient and message** — then send.

The option applies to the share you’re sending, so set it each time reply routing matters.

### **[![Direct Share Replies Callouts-04-send-replies-to-your-organization](https://support.tiled.co/hs-fs/hubfs/Direct%20Share%20Replies%20Callouts-04-send-replies-to-your-organization.png?width=670&height=431&name=Direct%20Share%20Replies%20Callouts-04-send-replies-to-your-organization.png)](https://support.tiled.co/hubfs/Direct%20Share%20Replies%20Callouts-04-send-replies-to-your-organization.png)**

### **Setting Your Organization’s Reply-To Address**

Account Admins set the organization's reply-to address in Account Settings → General, using the Custom reply-to address field. This field controls both the display name and the email address that appear as the Reply-to on all Direct Share emails sent from the account (unless overridden at the library level).

1\. **Open Account Settings** — and go to General.

2\. **Find Custom reply-to address** — in the General settings.

3\. **Enter the name and email address** — and save.

[![Direct Share Replies Callouts-05-set-the-organiation-address](https://support.tiled.co/hs-fs/hubfs/Direct%20Share%20Replies%20Callouts-05-set-the-organiation-address.png?width=670&height=431&name=Direct%20Share%20Replies%20Callouts-05-set-the-organiation-address.png)](https://support.tiled.co/hubfs/Direct%20Share%20Replies%20Callouts-05-set-the-organiation-address.png)

| **Heads Up:** Library Settings: General has a similar field — Send external emails from (reply-to address) — which applies to Direct Shares sent from that specific library. When both the account-level and library-level addresses are set, the library-level address takes precedence for shares sent from that library. Send yourself a test Direct Share to confirm which address appears as the Reply-to. |
| --- |

### **If Replies Are Going Missing**

• **Check the option** — was Allow direct replies to my email selected for that particular share? It’s set per share.

• **Check your profile email** — replies follow the address in your user profile, which may differ from the one you sign in with.

• **Check the organization’s inbox** — if the option was off and a reply-to address is set, the replies are there.

• **Check whether a reply-to address exists** — if the option was off and none is set, those replies went to a no-reply inbox.

• **Check spam** — some mail systems filter emails sent “via” a service more aggressively.

[![Direct Share Replies Callouts-06-if-replies-go-missing](https://support.tiled.co/hs-fs/hubfs/Direct%20Share%20Replies%20Callouts-06-if-replies-go-missing.png?width=670&height=431&name=Direct%20Share%20Replies%20Callouts-06-if-replies-go-missing.png)](https://support.tiled.co/hubfs/Direct%20Share%20Replies%20Callouts-06-if-replies-go-missing.png)

### **Common Questions**

| **Question** | **Answer** |
| --- | --- |
| **Is the reply option on by default?** | Yes. Allow direct replies to my email is selected, so replies come to you unless you deselect it. |
| **Does the setting apply to every share?** | No. It applies to the share you’re sending. Check it each time. |
| **Which email do my replies go to?** | The address in your user profile, under Profile. |
| **I turned the option off and replies stopped arriving.** | If no reply-to address is set in Account Settings → General, replies went to a no-reply inbox and can’t be retrieved. Ask an Account Admin to set the address, then resend. |
| **Does this apply to Public or SubTag links?** | No. Tiled only sends an email for Direct Shares. Public and SubTag links are URLs you share yourself, so there’s no Tiled email to reply to. |
| **Can I see who I’ve shared with?** | Yes. Contacts lists everyone you’ve shared with, along with their engagement and recent activity. |

### **Related Articles**

• [**Direct Share Links**](https://support.tiled.co/direct-share-links) — How to send a microapp with a Direct Share link.

• [**Account Settings: General**](https://support.tiled.co/account-settings-general) — The Custom reply-to address field.

• [**Library Settings: General**](https://support.tiled.co/library-settings-general) — The library-level reply-to address field.

• [**Managing Your User Profile**](https://support.tiled.co/managing-your-user-profile) — Where your profile email lives.

•[**How to Use Contacts in Tiled**](https://support.tiled.co/how-to-use-contacts-in-tiled) — Everyone you’ve shared with, and their activity.

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