Native App Testing

1. Purpose & Scope

This article documents the iOS native application testing protocol for the Tiled December 2025 release. Mobile testing validates that microapps created and published on the web platform render correctly in the iOS Tiled app, with no visual regressions in text, video, or layout. Engagement and Shares screens are also reviewed.

Scope: iOS device testing only. Android is not included in this release cycle — Android is not ready for testing at the time of this document. QA testers in BR-3.

2. Testing Team — BR-3

Lead	Brandon Berg
Testers	Anthony, Chase, Renae, Chris, Sterling, Brandon
Platform	iOS — App Store version of the Tiled native app
Environment	Preprod — triple-tap the app icon on the login screen and select Preprod
Android	Not included in this release cycle — not ready for testing
Known Issue	Auto-sizing of personalized text is a known issue on iOS native. Do not log new defects for this behavior.

3. Preprod Setup for iOS Testing

Install the Tiled app from the App Store (use the production App Store version for this testing cycle).
Open the app and navigate to the login screen.
Triple-tap the Tiled icon on the login screen to access the environment selector.
Select Preprod from the environment list.
Log in with your preprod credentials.
Import or create microapps on the preprod web environment (https://app-pp.tiled.co/login) before opening them in the mobile app.

4. Known Issue at Time of Testing

Known Issue: Auto-sizing of personalized text is a known issue on the iOS native app. Text tiles with personalized content may not auto-size correctly. Do not log new defects for this specific behavior — a tracking ticket already exists.

5. Testing Instructions

5.1 Microapp Visual Testing

Create or import a variety of microapps on preprod — include microapps with text tiles, image tiles, video tiles, rich text, and custom fonts.
Open each microapp in the iOS Tiled app via the Viewer.
Review each tile type for visual fidelity: text rendering, image display, video playback, layout accuracy.
Pay specific attention to: text line height, font rendering (especially custom fonts), video embed behavior, and text cut-off at tile boundaries.
Log any visual regression with a screenshot or screen recording and file a Jira ticket.

5.2 Engagement & Shares Screens

Navigate to the Engagement screen in the iOS app.
Verify that engagement data displays correctly — session counts, page views, and recipient data load without errors.
Navigate to the Shares screen.
Verify that shared microapp links appear correctly and are accessible.
Log any data display errors or loading failures.

6. Issues Found — BR-3

The following defects were identified during the December 2025 iOS testing session:

6.1 Rich Text — Incorrect Padding and Line Height

Tester	Chris
Jira Ticket	TD-6317: Text Line Height vs Font Size is not correct
Status	Define (Ready for Dev)
Description	Rich text tiles in the iOS native app display incorrect padding and line height values. The rendered line height does not match the configured font size, resulting in text that appears compressed or expanded compared to the web viewer.
Impact	Visual parity defect. Text layout in the native app does not match the web Viewer for the same microapp.

6.2 Custom Font — Not Loading on iOS, Formatting Breaking

Tester	Chase
Jira Ticket	None at time of testing
Status	Under investigation
Description	A custom font (identified as Druk Bold) is not loading correctly in the iOS native app. The affected microapp renders the font as Arial in the production native app, while the web Hub renders it correctly. The font appears to load correctly on the preprod native environment for this microapp.
Disposition	This issue is not related to the December release changes. The Druk Bold font had known loading issues previously. The December release is not the cause — this will not be blocked on this release.
Impact	Isolated to production native app for microapps using Druk Bold. No action required for December release.

6.3 Video — Blurry Playback and Missing Embedded Video

Tester	Sterling
Jira Ticket	None at time of testing
Status	Needs reproduction details — microapp link or .tiled file required
Description	In the Seismic library Seismic pitch deck microapp: a video tile goes blurry during playback, and an embedded video tile does not display at all in the iOS native app.
Next Steps	Sterling to provide the microapp link or exported .tiled file to enable the engineering team to reproduce and investigate.

6.4 Text Cut-Off — Pitch Deck Microapp

Tester	Sterling
Jira Ticket	TD-6317: Text Line Height vs Font Size is not correct (existing catch-all for text issues)
Status	Define (Ready for Dev)
Description	In the preprod library Demos category, Pitch Deck New Build microapp: text is being cut off at tile boundaries in the iOS native app. This is consistent with the line height / font size discrepancy documented in TD-6317.
Context	A prior catch-all issue (TD-5881: Native/iOS — Text tile appearance doesn't have parity with web) was previously resolved. TD-6317 was created by Chris as a specific follow-up for the remaining text rendering issues.

7. Audit Evidence

Breakout Room 3 testing results recorded in KB-vDec25-05 constitute SOC 2 CC8.1 (Change Management) evidence for iOS native app validation before the December release.
TD-6317 (Text Line Height) is a pre-existing defect captured for remediation. Its inclusion in this testing record confirms it was identified and is being tracked under CC4.2 (Evaluation of Control Deficiencies).
The custom font (Druk Bold) issue and video blurry issue are open items pending reproduction. Their inclusion here ensures traceability without blocking the December release.

8. Change History

v1.0 — December 2, 2025

Initial article. Breakout Room 3 testing session, December 2025 release cycle.

Native App Testing — iOS

Testing protocol and issue log for the Tiled iOS native application, December 2025 release