Offline Access

Overview

Tiled microapps work offline. Customers frequently present in environments where connectivity is unreliable. Once a microapp has opened, native content works without a connection.

Note: Offline access applies to native Tiled content only. It is independent of what is embedded in the microapp. Embedded third-party content has its own connectivity requirements. See KB-INT-03 for embedding details.

What Works Offline

Text	Text and personalized text fields render offline once loaded.
Images	Images stored as native Tiled assets display offline.
Video	Videos uploaded directly to Tiled play offline. Externally hosted videos require a connection.
Navigation and interactions	Page navigation, scroll tiles, animations, and hotspots all work offline.
Personalization fields	Sellers fill in personalization fields offline. Sharing requires a connection.

What Requires a Connection

Embedded web content	Salesforce forms, live video streams, third-party portals, and anything delivered via iframe require an internet connection. This is a standard browser constraint, not a Tiled restriction.
Sharing	Sharing requires an internet connection.
Analytics	Engagement data syncs when connectivity is restored.

Practical Guidance

For presentations used in low-connectivity environments:

• Keep product value, evidence, and pricing narrative as native Tiled content so they load offline.

• Move internet-dependent embeds to supplementary sections where a connection is available.

• Open the microapp before going offline to ensure all native content has loaded.

Quick Reference

Question	Answer
Does Tiled work offline?	Yes. Native Tiled content works offline once the microapp has opened. Text, images, native video, and interactions all load without a connection.
Does embedded content work offline?	No. Embedded third-party content requires an internet connection. This applies to Salesforce forms, iframes, and externally hosted video.
Can sellers personalize offline?	Sellers fill in personalization fields offline. Sharing requires a connection.
What if connectivity returns mid-presentation?	Engagement data captured offline syncs when connectivity is restored.

Offline Access

How Tiled microapps perform without an internet connection