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How to Get Help from the AI Assistant in Tiled
This guide explains the AI Assistant — an in-product help tool you can prompt with questions about using Tiled. It's designed to point you to the right resource, not to generate or edit content for you.
Overview
The AI Assistant is a chat-style help tool available in the Hub. You can ask it questions in plain language — like “How do I add a hotspot?” or “Where do I set up personalization?” — and it responds with guidance and points you to whichever resource is best suited to help: the Builder Tour, an Interactive Tutorial, the Knowledge Base, or a way to Contact Support.
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Important: The AI Assistant does not generate or edit content in your microapps. You can prompt it for tips and guidance, but it will not build layouts, write copy, or make changes in the Builder on your behalf. |
What the AI Assistant Can Help With
• “How do I…” questions — about a specific feature or workflow, such as adding a hotspot or setting up a personalization field.
• “Where do I find…” questions — about locating a setting, panel, or tool in the Hub or Builder.
• “What does this do” questions — about understanding a feature or concept before you use it.
Where It Routes You
Depending on your question, the AI Assistant will point you toward one of four resources:
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Resource |
What it offers |
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Builder Tour |
A guided walkthrough of the Builder's panels and tools — a quick way to get oriented if you're new to the interface. |
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Interactive Tutorial |
A hands-on walkthrough for practicing core Tiled workflows step by step. |
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Knowledge Base |
The full library of step-by-step articles — including this one — for every Tiled feature. |
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Contact |
A path to reach Tiled Support directly when your question needs a person, not a pointer. |
How to Use It
1. Open the AI Assistant from the Hub.
2. Type your question in plain language.
3. Review the response — it includes guidance relevant to your question.
4. Follow the suggested link to the Builder Tour, Interactive Tutorial, Knowledge Base, or Contact Support, depending on what best fits your question.
Common Questions
Does the AI Assistant create or edit microapp content for me?
No — the AI Assistant only provides guidance and points you to the right resource. It doesn't build layouts, generate content, or make edits in the Builder.
Can I ask it anything, or does it only cover certain topics?
It's built to help with questions about using Tiled — features, workflows, and where to find things. For anything it can't answer, it will direct you to Contact Support.
What if the AI Assistant can't answer my question?
It will point you to the Contact option so you can reach Tiled Support directly.