How to Use Contacts in Tiled

Overview

Contacts is a dedicated section of the Tiled Hub for managing the people you share microapps with. Each contact has a record showing their engagement history, Tiled Score, and the microapps you've shared with them. You can also share new microapps directly from a contact record without going back to the Library.

Navigating to Contacts

1. From the Tiled Hub, locate Contacts in the main navigation.
2. Your contact list appears, showing all viewer contacts associated with your account.

The Contact List

The contact list shows everyone you've shared microapps with. Each entry displays the contact's name or email, their Tiled Score, and their most recent activity.

Use the search and filter options to find specific contacts or narrow the list by activity, score range, or other criteria.

Viewing a Contact Record

1. Click any contact in the list to open their record.
2. The contact record shows:
   • Tiled Score — the contact's overall engagement score across all microapps shared with them
   • Activity timeline — a history of sessions, microapps viewed, and engagement events, filterable by activity type
   • Shared microapps — the microapps you've shared with this contact

Tiled Score

Tiled Score is a per-contact engagement score that reflects how actively a contact has engaged with the microapps shared with them. A higher score indicates more consistent or deeper engagement across sessions.

Tiled Score is visible on the main contact list and on each individual contact record. Use it to quickly identify your most engaged contacts or to prioritize follow-up.

Tip: For a deeper view of a contact's engagement metrics, navigate to Engagement > Contact Engagement and select the contact. See How to use the Engagement Analytics Dashboard for details.

Sharing a Microapp Directly from a Contact Record

You can share a microapp with a contact without leaving their record.

1. Open the contact record.
2. Click Share Microapp (or the share action in the contact record).
3. In the share modal, select the microapp you want to share.
4. Configure your share settings — email gating, password protection, and other options are available.
5. Send or copy the share link.

The shared microapp is added to the contact's record and their engagement with it will be tracked automatically.

My Shares

My Shares is a view within Contacts that shows all the microapps you've shared, organized by recipient. Use it to track the status of your shares, see which contacts have opened what, and follow up on unopened shares.

1. From the Contacts section, navigate to My Shares.
2. Browse your shares by contact or microapp.
3. Click any share to see its engagement detail.

Hiding a Contact

If you want to remove a contact from your active contact list without deleting their engagement history, you can hide them.

1. Open the contact record, or locate the contact in the list.
2. Click the hide icon next to the contact.
3. The contact is removed from the default contact list view.

Hidden contacts can be made visible again by adjusting the contact list filter to show hidden contacts.

Common Questions

Where do contacts come from — do I need to add them manually?
Contacts are created automatically when someone opens a microapp you've shared with them and their email is captured (either through email gating or because you shared directly to their email). You don't need to add contacts manually.

What does Tiled Score measure exactly?
Tiled Score reflects the overall engagement level of a contact across all microapps shared with them — factoring in sessions, pages viewed, and activity frequency. It's designed as a relative indicator of engagement, not an absolute metric.

Can I see contacts shared by other members of my team?
The Contacts section shows contacts associated with your own shares by default. Check with your Library Administrator about whether organization-wide contact visibility is available for your account configuration.

What happens to a contact's engagement history if I hide them?
Hiding a contact removes them from the default list view — it does not delete their engagement history. Their data remains accessible and their Tiled Score continues to update if they engage with shared microapps.

Can I share to a contact who isn't in my contact list yet?
Yes — use the standard share flow from the Library or Builder and enter their email address. Once they open the microapp and their email is captured, they'll appear in your contact list.